Effective team leadership and project management involves working effectively with people: colleagues, reports, more senior managers, stakeholders, customers and suppliers. Being able to achieve results and being able to fulfil responsibilities at operational, team and strategic levels requires a set of skills that enable the manager or leader to get the best from all the people they work with. In order to achieve maximum potential, team leaders and project managers specifically need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.

This course will enable delegates to develop specific communication techniques which will be invaluable to team leaders and project managers in a wide range of workplace situations. It will clarify the characteristics and consequences of three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity for delegates to reflect on their current style/s and to develop practical strategies for creating more positive outcomes.

It is particularly recommended for team leaders, project managers, supervisors or managers who would like to fulfil their potential, get the best from their teams, and/or would like to improve their confidence and credibility to deal more effectively within a range of different situations at work.

Delegates will learn:

• How to improve their self-confidence and credibility
• How to identify different styles of communication in themselves and others
• How to handle inter-personal issues more confidently and effectively
• How to give and receive feedback more effectively
• How to deal more confidently and professionally with disagreements, conflict and anger

“A really useful session – thanks. I am much clearer now about how I can make small but critical changes to the way I communicate with my team.”

“The most frustrating part of my job as Project Manager has been not being able to get people to recognise my authority. I’ve realised the issue is more about me than about them, and I am confident that I can use the techniques from this course to improve things enormously”

“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”

“It was very helpful to discuss approaches from the past and how to improve on these in future”

“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis" 

Download our Open Course Programme, with details of all our open courses (513kb pdf):

http://www.h2training.com/h2_open_course_programme_to_dec_10.pdf

 

Booking Terms and Conditions

When you complete your registration through eventbrite, you are making a commitment to purchase, and you are entering into a legally binding agreement with H2 Training & Consultancy Ltd. that is subject to our terms of payment, cancellation and transfer. A full set of terms and conditions can be downloaded at:

http://www.h2training.com/h2bookings/attachments/termsandconditions.pdf

Course Outline available for download at: http://www.h2training.com/assertive_leadership_outline_2010.pdf